FAQ's

Product 

Can I get my product personalized?

Are the selled products authentic?

How do you put the art work on the products?

Are your shoes weather resistant?

How do I clean my shoes?

I need my order quickly. Is there any way to get my order earlier than usual?

 

Shipping

Do you ship overseas?

How long will it take to get my order?

What shipping carriers do you use?

Can I return my product?

My tracking information is not working. Why?

The delivery failed and my order will be returned to you. What am I supposed to do?

The delivery is due and I still haven't received my order. What can I do about it?

What are the delivery options?

 

Payment

What payment options do you accept?

What are the bank details to pay by direct bank transfer?

I forgot to put my order number with my bank transfer. What can I do about it?

 

Exchange and Returns

Do you accept exchanges and returns?

What costs will be refunded?

How can I change my size?

 

Company Info

When was Born Originals® created?

Where is Born Originals® based?

Do you have physical stores?

How do I contact you?

 

Other

Any question?